---
title: “Account 477 is Not Available” – What does this mean, and what should I do?
description: "(For: Xero Payroll Setup – Chart of Accounts) If you’ve encountered the message “Account 477 is not available” in Xero, here’s what it means and how to fix it. Xero is likely giving you a code/name er"
---

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# “Account 477 is Not Available” – What does this mean, and what should I do?

**(For: Xero Payroll Setup – Chart of Accounts)**

If you’ve encountered the message **“Account 477 is not available”** in Xero, here’s what it means and how to fix it.

Xero is likely giving you a **code/name error** because **account code 477 already exists** in the system. In the **Demo Company**, account 477 is a **default account** called **Wages and Salaries**, which is commonly used as the **Wages Expense Account** during payroll setup.

Xero does **not allow duplicate account codes**, which is why you’re unable to create a new one using the same code.

*What should you do instead:*

There’s no need to create account 477 — you can simply use the existing one. To locate it:

1. Go to the **Accounting menu**
2. Click **Advanced** \> **Chart of accounts**
3. Use the **search bar** to type in **477**, then click **Search**

Once found, you can select it when setting up payroll or assigning it to the appropriate field in your course exercise.

If you can’t see account 477, it might be because:

- You’re **not working in the Demo Company**
- The account was accidentally deleted or renamed

If you're unsure whether you're working in the Demo Company or can't locate account 477, we suggest **taking a screenshot** of what you're seeing along with the relevant course material or exercise. Then, reach out to our **Support Team** (tutor@thecareeracademy.com) for further assistance — we're here to help!

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