(For: MYOB Business Payroll Setup)
If you’re seeing an error when entering your email address in MYOB Business Payroll, it’s usually due to a small formatting issue. These are easy to fix once identified.
Here’s how to resolve it:
Common fixes to try
- Remove extra spaces: Make sure there are no spaces before or after the email — even a tiny hidden space will cause an error.
- Check for an extra full stop: A period (.) at the end of the email address is a common mistake when copying and pasting.
- Make sure your email follows the proper format
- Must include the @ symbol
- Must include a valid domain (e.g. @gmail.com, @outlook.com)
- Avoid capital letters, misspellings, or extra characters
Best tip: Try typing the email manually instead of pasting — this helps avoid invisible formatting issues.
Rest assured, once your email address is entered correctly, MYOB will let you proceed with the setup.
If you're still seeing an error after checking all of the above, feel free to contact our Support Team so we can assist further.