If you've finished all your courses but your overall progress still shows incomplete, don't worry — there are a couple of common reasons this might happen:
- The related course(s) might still be incomplete
Your course overview progress won't update unless all courses under the program are fully completed. This includes:
- Finishing all course modules
- Passing all quizzes
- Completing and passing the assessment(s)
Make sure you've met all these requirements for each course within the program.
- Certificates haven’t been claimed yet
Your progress bar may also remain incomplete if you haven’t claimed your course/program certificates. These certificates become available after you pass the final assessment(s).
Here’s how to claim your certificates:
Option 1:
- From your Dashboard, go to the Current Learning section
- Click on any tab that ends with “- Certificate Awarded”
- Click on the link "Print Your Own Certificate"
- Choose "View Certificate" to download it
Option 2:
- Click on Progress Report
- Under the Courses tab, scroll down to find any course that ends with “- Certificate Awarded”
- Click the course, scroll down the page, and locate the "Print Your Own Certificate" link
- Choose "View Certificate" to download it
Note: If you’re unable to see the “Print Your Own Certificate” link, it might be due to an unsettled balance on your account. To settle it, feel free to reach out to our Payments Services team at collections@thecareeracademy.com —they’ll be happy to help you out!
Once all your available certificates have been claimed, your course overview progress should update to show 100% completion.
Make it a habit to check both your course completion status and your certificates after each course. This ensures your overall program progress reflects your hard work.
Still need help? Feel free to contact our Support Team (tutor@thecareeracademy.com) we're here to support you!