General Questions
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      How do I allow pop-ups?

      When you are working through your course content on our online learning platform you will see that we present our content via a variety of mediums to make it as engaging as possible. 

      On occasion, you may notice a pop-up appear that blocks you from accessing our training modules. Pop-ups are new windows that "pop-up" when you select an option. The pop-up you are selecting is a new window that contains a relevant training module, not advertising. 

      If you are unable to open the training module you may have to turn off your pop-up blockers or change your settings to allow the pop-ups.

      If you are using Google Chrome as your web browser please follow these steps to allow pop-ups from our site:

      1. On your computer, open Chrome.
      2. Go to a page where pop-ups are blocked.
      3. In the address bar, click Pop-up blocked .
      4. Click the link for the pop-up you want to see.
      5. To always see pop-ups for the site, select Always allow pop-ups from [site]  Done.

      If you are using Safari as your web browser please follow these steps to allow pop-ups from our site:

        1. Right-click the URL
        2. Select Settings for... the website you are on:
        3. mceclip0.png
        4. Go to the Pop-up Window option and select Allow:

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      If you are using Mozilla Firefox as your web browser please follow these steps to allow pop-ups from our site:

      1. Open Firefox, then go to the web page that you want to allow pop-ups.
      2. In Firefox's URL window, highlight the entire web address of the current page, then choose the Copy command from the Edit menu or right-click and choose the Copy command.
      3. Click the icon with three horizontal bars in the upper right side of the browser toolbar.
      4. Select Options (Windows) or Preferences (macOS).
      5. In the left sidebar, click on the Content icon to display the Content section.
      6. In the Pop-ups section, ensure the Block pop-up windows checkbox is selected, then click the adjacent Exceptions... button.
      7. In the Address of web site: field, choose the Paste command from the Edit menu or right-click and choose the Paste command, and then click Allow.

      If you are using Internet Explorer we highly recommend you switch to Chrome or Firefox as they are the most compatible browsers to access our online learning platform on.