---
title: Why is my account restricted?
description: "If your account is restricted, this will likely be due to one of the following reasons: Please call us on the relevant number or email the Student Services team at studentservices@thecareeracademy.com"
---

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# Why is my account restricted?

If your account is restricted, this will likely be due to one of the following reasons:

- You have completed your course.
- You have placed your course on hold.
- You have run out of time to complete your course.
- There has been an issue with your direct debit payments.

Please call us on the relevant number or email the Student Services team at [studentservices@thecareeracademy.com](mailto:studentservices@thecareeracademy.com) to resolve your issue:

- Australia - Phone 1800 837 550
- New Zealand - Phone 0800 342 829
- United Kingdom - Phone 0800 112 0911
- Ireland - Phone 01 437 8559

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