As part of your Scope & Nature of Hotel Management course, you will explore different types of policies, what policies should do, and the main general policy areas in hotel management.
Assessment Task
In Question 1 of your Hotel Operation Management Part One assessment, you are required to gain first-hand insight into how a hotel operates. This will help you understand the practical application of hotel policies and procedures.
How to Approach It
- Contact a Hotel Manager or Senior Staff Member
- Reach out to a local hotel manager or senior staff member. You can do this in person, by email, or over the phone.
- Introduce yourself as a student and explain that you are researching hotel operations for your course.
- Key Points to Consider During the Interview
- Customer check-in procedures
- Customer check-out procedures
- Handling of customer enquiries
- Other important hotel management policies and procedures
- Write a Summary
- Provide a thorough summary of what you learn from your conversation.
- Focus on the key policies and procedures discussed, their purpose, and how they contribute to smooth hotel operations.
- Reflect on any insights about the challenges or best practices shared by the manager or staff member.
Pro Tips
- Prepare Questions in Advance: Write down key questions related to hotel policies, customer service, and daily operations to guide your conversation.
- Be Flexible: Allow the conversation to flow naturally—sometimes unexpected insights come from open-ended discussions.
- Focus on Relevance: Keep your questions and notes focused on policies and
If you need assistance in preparing for your interview or structuring your summary, your tutor is available to help!