General Questions

• How do I update my Browser?
• Can I study on my phone?
• I just purchased a course extension, when will it show on my learning platform?
• How to buy Office 365
• Whitelisting an email
• Minimum Computer Specifications
• Technical Requirements
• Re-attempting a Quiz Once Passed
• What level is my course?
• How do I access my PDF certificate if it's no longer on my Dashboard?
• I just completed one of my programs, now there is nothing on my Dashboard.
• What will happen if I don't complete my course on time?
• When I click into my course it only shows an overview of the program?
• The Role of a Tutor
• Text to Speech
• Guidelines for Online Interactions
• Using Badgr to Share Your Badges
• How to Print a Marked Assignment
• Attempting the Quiz
• I have completed the AAT Assessment of Competence, do I receive a certificate for this?
• I have failed my 3rd attempt, what do I do now?
• Where do I access my certificate?
• Can The Career Academy help me find employment?
• When will I receive my course notes?
• Why is my account restricted?
• How do I cancel my course?
• Who is my tutor?
• I can’t access my next course
• Do the colours of the badges matter?
• What is meant by ‘do your own research?’
• Can I change my e-Library password?
• How do I contact my Tutor?
• What happens if I have submitted an assignment before my completion date but my course finishes before it is marked?
• What happens if I submit the wrong assessment / file?
• Where can I find the feedback from my tutor?
• Can Tutors tell me if my assessment is correct before I upload it?
• Will I still be able to access my course once I have finished it?
• I have completed my assessment and received a ‘Pass’ grade, but my progress bar is still orange. Why is this?
• How long does it take for tutors to mark assignments?
• I have tried to reset my password but nothing has happened. Why is this?
• Can I get an extension?
• Can I download the textbooks from the e-Library?
• Why can’t I log in to the e-Library?
• I was told I would get a free tablet/travel voucher. When will I receive this?
• What can I do after I finish my course to make sure that I don’t forget what I have learned?
• My partner/friend and I are both interested in this subject. Can we do the course together?
• Will there be an exam at the end?
• Can I visit the office for classroom/one-on-one sessions?
• Can I use software other than Microsoft Office?
• What does ‘Industry Accreditation’ mean?
• How do I know that online study is the best option for me?
• How can I check my spelling and grammar?
• Can I add another course now that I have finished my first one?
• I have completed more than one course and received certificates for them, but the colours are different. Why is this?
• Can I study my course while I am abroad?
• What sort of assessments will I have to do?
• Can you write me a reference?
• Will there be any work placements?
• Which version of Microsoft Office do I need to have?
• Are your courses NZQA approved?
• How long has The Career Academy been operating?
• Do I need to meet the required word count?
• How do I allow pop-ups?
• Why can't I start my next course?
• How do I order hard copy course notes for my program?
• Have I passed my assessment?
• How do I resubmit my assessment?
• Do I have to submit my study planner?
• Progress Report
• How to Correctly Submit an Assessment
• How do I find my course due date?
• I can't log in
• How to use the e-Library?
• How to Submit an Assessment?
• How can I see my Assessment Feedback?
• How do I find my assessment?
• What is plagiarism?
• How do I find the tutor feedback for my assessment?
• Using the Career Academy e-Library
• What is Totara?
• How do I navigate my online learning platform?
• How to Unsubscribe from Totara Forums
• Emergency Action Plan (EAP)
• Have I submitted correctly?
• Is there a time limit on how long I can take to complete an assessment?
• Creating ZIP Files
• How should I reference in my assignment?